JEWELRY RETURNS
... Stock Items are returnable within 1 week of receipt. Shipping & sizing charges are not refundable. Sized items will be charged another equal "re-sizing" fee. Returns must have an authorization number, which we will issue upon request. Items not returned in new (un-worn) condition will be subject to cleaning, polishing, refinishing fees as needed (usually $10-$20).
SPECIAL ORDER ITEMS... Special order items are returnable within 1 week of receipt less a 15% restocking fee. Shipping & sizing charges are not refundable. Sized items will be charged another equal "re-sizing" fee. Returns must have an authorization number, which we will issue upon request. Specific concerns will be addressed on an individual basis & we will work with you to make sure you choose an item you will be happy with. Items not returned in new (un-worn) condition will be subject to cleaning, polishing, refinishing fees as needed (usually $10-$20).
CUSTOM ITEMS... Custom made, altered or customized items Are NOT returnable under any circumstances. Special payment arrangements usually apply to these type items.
LOOSE STONE RETURNS ("stock" sizes/shapes)... "Stock" sizes/shapes are returnable within 1 week of receipt. Shipping charges are not refundable. Returns must have an authorization number, which we will issue upon request.
SPECIAL ORDER LOOSE STONES ("special order" sizes/shapes)... Special order stones are returnable within 1 week of receipt less a 15% restocking fee. Shipping & sizing charges are not refundable. Returns must have an authorization number, which we will issue upon request.
SHIPPING
Most in stock items are processed & shipped
within 2 days. Items that require sizing or any special requests can take
another 2-5 days, although sizing is usually done in 1-2 days. Occasional items
in other than standard finger sizes or gold color can take longer. Many
platinum items can take 2-4 weeks. If you need an item for a specific date or
occasion please let us know & we'll make every effort to to have it for
you on time (be sure to choose an appropriate
shipping option to meet your time frame).
Standard shipping in the continental USA is via UPS 2-3 day air which
takes 2-3 business days depending on your distance from Florida. We need a
physical address for shipping, UPS does not ship to PO Boxes. Upgrading shipping
options are available during "check out". UPS
Package Tracking
Alaska, Hawaii, Puerto Rico, & APO are shipped out once a week & take 2-3 more days for delivery.
International packages are shipped out once
a week & can take another week-10 days for delivery.
Once your purchased items are shipped, a UPS tracking number will be sent to you
via e-mail.
Lost/Late Packages:
To insure that you will receive your product on time, please be sure to provide
us with a correct "ship to" address. Please double and triple
check your shipping address before you complete and finalize your purchase.
We cannot be held responsible for delays incurred by UPS as it is beyond our
control.
Incorrect or Invalid Address:
Packages lost due to incorrect address information are the responsibility of the
customer. We cannot be held responsible for lost packages due to incorrect
address information.
There is a $10.00 UPS service charge for packages that have had address changes.
If a shipment is returned to us due to wrong or invalid address, we will make
every effort to contact you and arrange for a subsequent shipment, to a
corrected address. Such shipments will be subject to additional shipping
and handling charges.
All stones come with a Certificate of Authenticity & Guarantee
from Charles & Colvard
Credit card orders over $900 must be sent by fax or mail with signature...
Orders over $1200 must also have a copy of the front & back of your credit card. Orders over $1800 must be with certified funds, wire transfer, (or check, after clearance).
All information must be verifiable. All returns subject to a 10% restocking fee.
Owned & operated by Douglas Tronolone, Dominic Tronolone & Samantha Tronolone.
Jewelers Studio / Moissanite-Jewelry.com |
103 W. Hillcrest St. Altamonte Springs, FL 32714 |
USA Toll Free: (800) 472-1260 (407) 331-GOLD (4653) |
Fax: (407) 331-7313 |
Email: info@Moissanite-Jewelry.com |
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Copyright © 1998-2002 Jewelers Studio |