UPS Package Tracking  

SHIPPING
Most in stock items are processed & shipped within 2 days. Items that require sizing or any special requests can take another 2-5 days, although sizing is usually done in 1-2 days. Occasional items in other than standard finger sizes or  gold color can take longer. Many platinum items can take 2-4 weeks. If you need an item for a specific date or occasion please let us know & we'll make every effort to to have it for you on time (be sure to choose an appropriate shipping option to meet your time frame).

Standard shipping in the continental USA is via UPS 2-3 day air which takes 2-3 business days depending on your distance  from Florida. We need a physical address for shipping, UPS does not ship to PO Boxes. Upgrading shipping options are available during "check out".  UPS Package Tracking

Alaska, Hawaii, Puerto Rico, & APO are shipped out once a week & take 2-3 more days for delivery.

International packages are shipped out once a week & can take another week-10 days for delivery.

Once your purchased items are shipped, a UPS tracking number will be sent to you via e-mail.  

Lost/Late Packages:
To insure that you will receive your product on time, please be sure to provide us with a correct "ship to" address.  Please double and triple check your shipping address before you complete and finalize your purchase.
We cannot be held responsible for delays incurred by UPS as it is beyond our control.

Incorrect or Invalid Address:
Packages lost due to incorrect address information are the responsibility of the customer. We cannot be held responsible for lost packages due to incorrect address information.
There is a $10.00 UPS service charge for packages that have had address changes. If a shipment is returned to us due to wrong or invalid address, we will make every effort to contact you and arrange for a subsequent shipment, to a corrected address.  Such shipments will be subject to additional shipping and handling charges.

All stones come with a Certificate of Authenticity & Guarantee
from Charles & Colvard

Credit card orders over $900 must be sent by fax or mail with signature...
Orders over $1200 must also have a copy of the front & back of your credit card.  Orders over $1800 must be with certified funds, wire transfer, (or check, after clearance). 
All information must be verifiable. All returns subject to a 10% restocking fee.

Owned & operated by Douglas Tronolone, Dominic Tronolone & Samantha Tronolone.